Refund policy

Return and Exchange Policy

How to start a request:

Sign in to your account with the email from your order, open the order, and choose Request return. Pick the item and the reason, and add a note telling us what you need. We review every request and email you once it is approved.

Can't sign in? Email support@ignit3.net with your order number.

Apparel:

All IGNIT3 apparel is made to order, so we do not take apparel returns or give refunds for change of mind.

Size exchanges:

Ordered the wrong size? Request an exchange within 30 days of delivery and tell us the size you need. We send a one-time exchange, the same item in the new size, at no cost. Keep the original. Nothing needs to be shipped back.

Supplements:

Supplements are consumable products, so we do not accept supplement returns or give refunds for change of mind, opened or unopened.

Damaged, misprinted, defective, or wrong items

Check your order when it arrives. If any apparel or supplement arrives damaged, misprinted, defective, or is not what you ordered, request a replacement within 30 days of delivery and include a photo. We send a replacement at no cost. Nothing needs to be shipped back.

Refunds:

Refunds are issued only when we cannot replace a damaged, misprinted, defective, or wrong item. Approved refunds go back to your original payment method within 10 business days.

Cancellations:

Orders go into production fast. To cancel, email support@ignit3.net with your order number within 12 hours of ordering for apparel, or within 2 hours for supplements. After that, the order cannot be changed or canceled.

Questions: support@ignit3.net