Support
Returns & Exchanges
Our apparel is made to order and our supplements are consumable, so we keep this simple. Wrong size or something wrong with your order, we make it right.
Sign in with the email you used at checkout.
How it works
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1
Sign in
Tap Start a return or exchange and sign in with the email from your order. We email you a one-time code, so there's no password to remember.
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2
Pick the item
Open your order, choose the item, and pick the reason that fits.
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3
Tell us what you need
Wrong size? Write the size you need in the note. Damaged, misprinted, defective, or wrong item? Tell us what happened and we'll follow up for a photo.
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4
We make it right
We review every request and email you once it's approved. Your exchange or replacement ships to you at no cost.
What's covered
Size exchange
One free exchange per item, same item in a new size, within 30 days of delivery. Keep the original. Nothing to ship back.
Damaged or wrong item
Damaged, misprinted, defective, or not what you ordered? Apparel or supplements, request within 30 days of delivery and we send a replacement at no cost.
Change of mind
Apparel is made to order, so we don't take apparel returns for change of mind. Supplements can't be returned once shipped, opened or unopened.
Cancellations
Orders go into production fast. Email support@ignit3.net within 12 hours of ordering for apparel, or within 2 hours for supplements.